Tenant Billing

TEAM's Tenant Billing System provides organisations with the ability to accurately divide utility costs between tenants, cost centres or departments.

The TEAM Tenant Billing system is ideal for organisations who own or manage multiple or multi-let properties including residential housing, retail parks, ports, airports, service stations or industrial sites.  Even if subletting is not the main focus of your business, the Tenant Billing system is the perfect tool to pass on utility costs to other organisations or departments who occupy a part of your building. 

The system is extremely flexible and can be adapted to your individual requirements.

How does it work

The TEAM Tenant Billing system can manage the complete process of issuing electronic or paper bills and tracking payments made against those.

The TEAM Tenant Billing system is fully integrated with the TEAM Sigma Monitoring and Targeting software and can interface with any accounts system.  Detailed information about tenants and properties can be stored in the database. Through the Sigma hf software for the management of high frequency utility data, the Tenant Billing module can interface directly with meters, sub-meters or the building's BMS system.  Alternatively manual meter reads or utility billing data can be used to calculate tenant bills.

If you have not got any sub metering in place TEAM can provide a complete solution including the installation of half hourly metering.  Read more ...

Invoicing

Invoices can be customised using corporate colours and a logo and issued either in paper format or pdf for distribution via email. Invoice frequency is flexible to allow monthly, quarterly and even weekly or annual billing.

Utility costs can be apportioned to different accounts for example for the use of lighting, air conditioning or heating in shared areas like corridors and restaurants or where tenants are sharing a meter.  In addition, multiple meters can be linked to one account, where tenants occupy more than one unit.

Various customisable tariffs or charges can be applied to bills ie. day, night, evening or weekend tariffs, Climate Change Levy, DUOS or standing charges. The system also enables organisations to add non-standard contract charges to their bills, ie direct debit discounts, one-off connection charges, interest and charges for late payment.

Linking with the Accounts System

Information can be transferred from the Tenant Billing system to any accounts system to enable debt and payment management including the collection of direct debits through the accounts system.  Likewise, payment status information can be imported from the accounts system to allow tracking of payments in the Tenant Billing system and where necessary trigger the addition of late payment or interest charges to the next invoice.

Providing Consumption Information

To enable you to provide added value, the TEAM system allows you to make utility consumption information available to your tenants via the TEAM Sigma Web Module.  This means tenants have direct access to half hourly information enabling them to control their own energy efficiency and CO2 emissions.

Filtering and Reporting

A Tenant Bill Batch report provides a useful overview of a specific billing period for all tenants so you can view details of cost, consumption and expected revenue.  A host of further reports relating to tenant billing can be generated through the Sigma reporting suite.

Powerful searching and filtering tools enable the quick identification of accounts, invoices or tenant details ensuring easy access to all information stored in the Tenant Billing system.

Key Benefits

TEAM's Tenant Billing system offers a host of benefits for organisations looking to manage the process of fairly and accurate splitting utility costs between tenants.

• Flexible and can be adapted to your requirements
• Ability to provide tenants with detailed consumption information allowing them to take control of their own CO2 emissions
• Direct interface with meters, sub-meters or BMS
• Ability to apply different tariffs and add extra charges 
• Custom invoice layout and design