Helpdesk Support

Customers who subscribe to our Maintenance and Support Service have access to a professional Help Desk facility provided by specialist staff

Support services are available:

Monday to Thursday 09.00 to 17.30
Friday 09.00 to 17.00
(excluding Public Holidays)

To contact TEAM support, please call Tel: +44 1908 690018 option 2 or email support@teamenergy.com

Remote Support

TEAM has the capability to offer remote assistance to the Sigma system. This allows our engineers to connect to a customer’s system and help diagnose any errors or offer other assistance.

This is normally done using a third party provider (Webex by Cisco), who provide a trusted external solution, independent of end user platform. Alternatively we can directly access a system using Windows Remote desktop or other software solutions usually via VPN (Secure tunnel).

Remote Support can considerably reduce resolution times as the support team is able to directly view the fault and often solve it, while the customer is still on the phone. This is also an extremely useful tool for training purposes.