Position: Application Support Analyst
Location: Milton Keynes
Employment Type: Full Time
Salary: £25,000 – £28,000
This is a fantastic opportunity to become part of a growing team, leading our customers to success!
A core role in our Customer Success Team, you will become an expert in our products and services. You will act as the front-line ambassador – a single point of contact providing appropriate analytical support and technical expertise across our software products. The role will be involved with the lifecycle management of all incidents, problems and service requests in line with service level agreements; putting the customer at the heart of what we do you will focus on customer service and quality over the speed of resolution.
As a well-known software and service company in the energy sector, we are constantly seeking ways of improving and extending our service to live our vision and help each of our customers build an optimised energy management service. Working in the Customer Success function means there will also be opportunities to get involved with other activities that relate to the entire customer journey – such as, presales support, design and consultancy, order delivery, on-boarding and implementation.
To be considered for this role, you must have eligibility to work in the EU without sponsorship.
To apply please submit your CV and cover letter here. No agencies please.