Service Delivery Manager

Position: Service Delivery Manager

Location: Milton Keynes

Employment Type: Full Time (37 hours per week)

Salary: £34,000 – £38,000

This is a fantastic opportunity for someone with an interest in developing their career in the energy and sustainability management industry to join our fast-growing team in Milton Keynes.

Initially this role will be home-based, with a view to move to hybrid working between home and the office later in the year.

Your role at a glance:

As a Service Delivery Manager, you will support our customers as the principal contact and account manager, providing insight to customers, highlighting energy consumption, cost, trends and potential savings. Working with blue-chip customers you will be responsible for the service delivery, working with other teams to ensure a high-quality service. Key responsibilities will include:

  • Managing customer relationships in line with the customer service plan
  • Conducting regular performance reviews to ensure service delivery SLAs are met
  • Managing workflow for the Delivery Analyst to support the customer
  • Managing the on-boarding of new customers
  • Providing energy portfolio analysis and review, to ensure that customer’s portfolios and supplier information is appropriately maintained and configured
About You:

We are looking for an experienced Energy professional with a good degree in a technical, energy or engineering discipline who is keen to progress a career within the Energy Management Industry. You will be able to demonstrate a passion for Customer Service and will have a solid understanding of Energy Management, Project Management and Business Processes.

About us:

TEAM is an employee-owned business which means you have an opportunity to influence and share in the company’s success. We operate a profit-share bonus scheme which has the potential to significantly enhance your salary over time.

As a leading supplier of energy management solutions in the UK with an impressive list of blue-chip customers, it is an exciting time for our business as we grow our product and service offering, and our customer base. With the help of our sister company, EDW Technology, we are ideally placed, in this rapidly changing energy landscape, to deliver technology-driven products and services to help our customers meet their net zero carbon emission targets.

Benefits we offer:
  • Employee Ownership scheme
  • 22 days holidays rising to 25 days plus bank holidays
  • Flexible office and home working
  • Cycle to work scheme
  • Free on-site parking
  • Great office location overlooking Teardrop Lakes
  • Close to Milton Keynes Central Railway station
  • Health cash plan
  • Perks at Work Shopping Discounts
  • Life assurance
  • Contributory pension
  • Continued learning and development
  • Company social events

To be considered for this role, you must have eligibility to work in the UK without sponsorship.

To apply please submit your CV and cover letter here. No agencies please.

 

Apply today