Experienced customer specialist Amanda Roberts, joins our expanding Bureau department to aid in the delivery of our specialised outsource services. An expert in performance management and development, Amanda has worked in the utilities and facilities industry for over 18 years, maintaining high levels of customer service in line with business requirements and nurturing client relationships. […]
Ryan Protheroe has joined our outsourced bill validation and cost recovery service. His appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service. Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for our customers. As well as extensive industry experience […]
Utilities can often make-up a significant part of a business’s budget. Costs can quickly mount when you take into consideration the additional outlay of operational overheads, stretched resources and increasing bills. As an energy services provider, in recent years we have seen a step-change in a growing number of organisations strategically choosing to outsource their […]
It’s true that people use an outsourced energy bureau to maximise their cost recoveries. Our customers recover five times more on average than the cost of the service. A typical service that we provide includes managing, checking and processing your utility bills, verifying your energy data, and negotiating with utility suppliers for cost recoveries. But […]
For many organisations, the year-end is April and for many organisations, budgets are set based on what the spend was for the previous year. This is the case for council and NHS trusts. Due to pressures of budget cuts, it’s especially important for them to present the most accurate figures on their energy spend. It […]
Rob Webb recently joined TEAM to head up our newly restructured Energy Bureau service. He has been hired to deliver our primary focuses for the Bureau service which includes reinforcing data quality, boosting operational efficiency, and driving up cost recovery rates. Rob has spent the past few weeks working with the Bureau team and establishing […]
There are multiple benefits for an organisation to use an energy bureau. Here are some of the benefits for handing over responsibility of your invoices and your finance reporting to an outsourced office. Maximised Cost Recovery The main motivation for organisations to outsource is financial savings. Whilst huge savings are not guaranteed, a bureau service […]
With the help of TEAM Bureau’s Outsourced Bill Validation Service, a large council based in Scotland has recovered just over £165,000 in billing errors since January 2017. TEAM Bureau receive and validate 700 of the council’s electricity bills per month. Molly Calvert, Query Administrator for TEAM Bureau, was first notified of an uncharacteristic increase in […]
Domestic Energy customers are not alone in being overcharged due to billing errors. According to a UK-based comparison site, around 1.3 million householders were overcharged by an average of £79 each by their suppliers. The biggest problem was that the customer meter readings didn’t match the billed amount, and a quarter of all customers said […]
With the help of TEAM’s Outsourced Bill Validation Service, Cornwall Council has saved more than £538,000 over the last five years. The authority is one of the largest employers in Cornwall Council and is committed to leading the way in the UK’s action on climate change. The Council began working with TEAM Bureau (Outsourced Bill […]
TEAM’s Bureau Manager Scott Tomsett explains how a unique training course could help many businesses reduce their energy bills and manage their suppliers. Thousands of UK businesses are battling against their energy suppliers, with common complaints ranging from providers issuing incorrect bills to confusion over complex tariffs. Understanding an energy bill can often be confusing […]
