TEAM has appointed Energy Industry Analyst, Tom Darwen, to its growing Bureau team to provide a power management service and energy data insights to its large scale high-consumption customers. With a comprehensive background in the energy industry and expertise in data analysis, renewable energy, and Power Purchase Agreement Contract procurement, Tom will use his wide […]
Experienced carbon and energy project coordinator and data analyst, Ivy Eames, joins TEAM’s growing Bureau department to provide a power management service to its large scale high-consumption customers. Ivy joins the business as Service Delivery Manager representing the principal contact and account manager to customers. She will be responsible for providing insights around energy consumption […]
Helping our customers overcome their energy and sustainability challenges is a team of people who are the driving force behind the services we deliver. At TEAM we believe in the power of people working together to make change and in this series of interviews we will get to know some of the people who contribute […]
Experienced customer specialist Amanda Roberts, joins our expanding Bureau department to aid in the delivery of our specialised outsource services. An expert in performance management and development, Amanda has worked in the utilities and facilities industry for over 18 years, maintaining high levels of customer service in line with business requirements and nurturing client relationships. […]
Ryan Protheroe has joined our outsourced bill validation and cost recovery service. His appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service. Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for our customers. As well as extensive industry experience […]
Utilities can often make-up a significant part of a business’s budget. Costs can quickly mount when you take into consideration the additional outlay of operational overheads, stretched resources and increasing bills. As an energy services provider, in recent years we have seen a step-change in a growing number of organisations strategically choosing to outsource their […]
It’s true that people use an outsourced energy bureau to maximise their cost recoveries. Our customers recover five times more on average than the cost of the service. A typical service that we provide includes managing, checking and processing your utility bills, verifying your energy data, and negotiating with utility suppliers for cost recoveries. But […]
For many organisations, the year-end is April and for many organisations, budgets are set based on what the spend was for the previous year. This is the case for council and NHS trusts. Due to pressures of budget cuts, it’s especially important for them to present the most accurate figures on their energy spend. It […]
Rob Webb recently joined TEAM to head up our newly restructured Energy Bureau service. He has been hired to deliver our primary focuses for the Bureau service which includes reinforcing data quality, boosting operational efficiency, and driving up cost recovery rates. Rob has spent the past few weeks working with the Bureau team and establishing […]
There are multiple benefits for an organisation to use an energy bureau. Here are some of the benefits for handing over responsibility of your invoices and your finance reporting to an outsourced office. Maximised Cost Recovery The main motivation for organisations to outsource is financial savings. Whilst huge savings are not guaranteed, a bureau service […]
With the help of TEAM Bureau’s Outsourced Bill Validation Service, a large council based in Scotland has recovered just over £165,000 in billing errors since January 2017. TEAM Bureau receive and validate 700 of the council’s electricity bills per month. Molly Calvert, Query Administrator for TEAM Bureau, was first notified of an uncharacteristic increase in […]
Domestic Energy customers are not alone in being overcharged due to billing errors. According to a UK-based comparison site, around 1.3 million householders were overcharged by an average of £79 each by their suppliers. The biggest problem was that the customer meter readings didn’t match the billed amount, and a quarter of all customers said […]
