Sigma Software Support and Training

We work in partnership with you to build and deliver a successful and optimised energy management strategy. As a Sigma customer, you will receive a dedicated implementation designed to meet your specific requirements along with continued ongoing training and support. Your customer experience is our priority.

Dedicated Account Manager

You will be assigned an Account Manager to help you and your organisation achieve your energy and sustainability goals and start realising Sigma’s benefits from system implementation.

Sigma HelpDesk Professional Support

Our team of professional HelpDesk analysts is available to provide advice, tips, guidance and, troubleshooting to you help get the most out of the solution.

They are Service Desk Institute, ITIL Service Management Foundation, and Software Test foundation (BCS ISTQB) certified. The HelpDesk is operated in accordance with the ITIL framework to assure our IT services are aligned with your needs. Find out more information on contacting the team.

Here to resolve your queries quickly and easily, the HelpDesk team and are available Monday to Friday from 08:00 to 18:00.

Professional support can also be accessed via Sigma’s Help Centre. This is our internally managed and technical support page where you can access information and guidance around Sigma’s performance, learn from Frequently Asked Questions (FAQs), raise technical queries, submit feature requests, participate in customer forums and much more.

Solution Delivery and Development

Our Solution Delivery team is made up of Project Managers and Business Analysts with years of industry experience. Their priority is to deliver first-class implementation with accurate, timely and consistent data migration to ensure you realise system benefits from day one.

Our software development team has the breadth of expertise to support your bespoke requirements.

Online User Manual

The Online User Manual provides a powerful and interactive experience with access to Sigma support material at any time. This valuable resource will help you find guidance and tips quickly and effectively through an easy-to-navigate network of guides, ‘how-to’ manuals and videos.

The Online User Manual is updated in parallel with the Sigma software roadmap and contains the latest information about how you can get the most from software enhancements and upgrades.

Training

Committed to making sure you get the most out of our Sigma software, we developed our suite of training solutions to be accessed where and when you want. The training we deliver can be customised to meet your organisation’s energy and sustainability goals and to ensure Sigma can be used in the most efficient and productive way. Our training experts deliver a variety of training options, such as workshops, education webinars and video tutorials.

On implementation, you will receive full, comprehensive training from a Sigma software specialist for all allocated software users within your organisation. This can take place at your premises or in our training suite in Milton Keynes.

For ongoing training, our Online Training Academy, accessible 24 hours a day, on mobile, tablet and desktop, provides customers with the opportunity to train or refresh their Sigma knowledge at their own pace.

We offer flexible and continuous support to accommodate your business needs. One-to-one sessions or group workshops are available on request at your premises or ours.

A network of guides, ‘how-to’ manuals, webinars and videos can be accessed on the Online User Manual, a valuable and easy-to-navigate resource helping you find guidance and tips as and when you need them.

Software Roadmap

Sigma is constantly evolving and benefitting from new features, updates to maintain compatibility, and improved security. These features and updates are available regularly throughout the year. Explore the Sigma development journey.