TEAM Software Support

Customers who subscribe to our software Maintenance and Support Service are given access to our helpdesk of professional Software Support Engineers.

Our Sigma Software customers can choose the level of TEAM Software Support they receive, standard or premium. We have a UK-based helpdesk of Specialist Support Engineers handling queries, providing advice and supporting customers.


Helpdesk Support

Support-Team

By subscribing to TEAM’s Sigma Maintenance & Support package, TEAM will help you get the most out of your TEAM Sigma Software. TEAM Software Support is available through our Helpdesk which is available Monday to Thursday 09.00 to 17.30 & Friday 09.00 to 17.00 (excluding English Public Holidays).

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TEAM Support Help Centre

TEAM-Portal-Screen

Available 24/7, you can submit requests, track progress, view Frequently Asked Questions (FAQs) as well as Tips and Guidance as well as submit feature requests, participate in customer forums and much more. To access the Help Centre, click on the button and log in.

Support Help Centre

TEAM Online Training Academy

TEAM-Training-Academy
Our online training courses provide you with software support by teaching you about the functionality of the system so you can get the most out of our Sigma M&T Software. The TEAM Online Training Academy allows you to learn about the software at your own pace.

Visit the Academy

Webinars

On-Demand-Video

Our Support Engineers regularly run educational webinars focusing on new and updated software. These live webinars are free to all of our customers. Recordings of previous webinars are available to view on-demand on the Customer Support Portal.

Support Portal

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Kim trained me on Sigma including Bill Entry. Kim’s training was thorough and there was with plenty of time during the day to ask questions. I highly recommend Kim’s Training to customers of TEAM.

Vallabesan Rasaratnam, Oxford University Foundation NHS Trust
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