Sigma Software Support

All Sigma customers are assigned an Account Manager who are there to help energy professionals build a successful and optimised energy management service. To support our Account Managers in providing an exceptional customer experience is a team of experts.

 

Sigma HelpDesk Professional Support

Sigma’s HelpDesk is operated in accordance with the ITIL framework to assure our IT services are aligned with our customer’s needs. Our professional HelpDesk Analysts are Service Desk Institute, ITIL Service Management Foundation and Software Test foundation (BCS ISTQB) certified. They are available to provide advice, tips, guidance and troubleshooting.

The HelpDesk team can resolve user’s queries quickly and easily and are available Monday to Friday from 08:00 to 18:00 (excluding English Public Holidays). Call on 01908 690018, selecting option 2, email or contact via the HelpDesk app.

Solution Delivery and Development

Our Solution Delivery team is made up of Project Managers and Business Analysts with years of industry experience. Their priority is to deliver first-class implementation and accurate, timely and consistent data migration.

Our software development team have the breadth of expertise to support any bespoke requirements.

Online User Manual

The Sigma Online User Manual provides a powerful and interactive experience enabling customers to access all our support material at any time. This valuable resource helps Sigma users find guidance and tips quickly and effectively through an easy-to-navigate network of guides, “how-to” manuals and videos.

The Online User Manual is updated in parallel with the Sigma Software Roadmap and contains the latest information about how get the most from Sigma software enhancements and upgrades.

Visit the Online User Manual

Training

Where you want it, when you want it

We’re committed to making sure customers are getting the most out of Sigma software. The training we deliver can be customised to meet organisation’s goals and to ensure Sigma can be used in the most efficient and productive way. Our training experts deliver a variety of training options, such as workshops, education webinars and video tutorials. And there is the Online Training Academy, accessible 24 hours a day, on mobile, tablet and desktop, providing customers with the opportunity to train or refresh their Sigma knowledge, at their own pace.

Software Roadmap

Sigma is constantly evolving and benefitting from new features, updates to maintain compatibility, and improved security. These features and updates are available every month. Explore what is coming up for Sigma.

 

Sigma Help Centre

Sigma’s Help Centre is our internally managed and technical support page. Here, Sigma users can access information and guidance around Sigma’s technical performance. Users can track progress in relation to their Sigma account, raise queries, learn from Frequently Asked Questions (FAQs), get tips and guidance, submit feature requests, participate in customer forums, and much more.