Anthony Smith has been the most recent addition to our outsourced data management, bill validation, and portfolio management service. This appointment will contribute to the continued transformation of our energy Bureau which sets out to deliver customer service excellence.
Anthony has been employed to manage a number of customer relationships in line with our customer service plan. He has over 15 years of experience in customer service and joins us from IMServ Europe where he led a large team of Commercial Relationship Managers delivering customer-focused projects and leading its Institute of Customer Service plan.
As well as extensive customer service experience, Anthony has an in-depth knowledge of multi-utility consumption data insights, reporting and delivering energy savings.
Rob Webb, Bureau Operations Manager at TEAM, says:
Anthony has a wealth of customer service and his cross-sector experience will bring an understanding of the variety of sectors we support in the Bureau service. He is very experienced in cross channel relationship building, negotiations, operational processes, and mentoring team members. He will play a valuable part in delivering the best outsourced energy service for our customers.
Anthony Smith said:
Throughout my career, I have enjoyed managing and developing the people I work with. I thrive when I am nurturing high-performing teams, streamlining processes for enhanced service delivery and working with customers to boost their operational efficiencies. I’m looking forward to contributing to TEAM’s transformation of their Bureau service, inspiring, motivating and leading a team of energy professionals and delivering an efficient and valuable service.
Anthony’s experience in delivering first-rate customer service and his familiarity with energy and consumption data endorses our promise to deliver high-quality service as set out in our mission “to help customers build a successful and optimised energy management service”.