We’re here for you

For 35 years our mission has been to work alongside our customers to help them build a successful and optimised energy management service. As a business, we pride ourselves on the level of service and support we deliver and strive to maintain.

Our customers and the health and safety of our colleagues are our priority. That is why during these unprecedented and challenging times, we wanted to share what steps we are taking to ensure we can continue to deliver the same service we always have; while keeping our customers, colleagues, and their family and friends safe.

Our customers

To ensure the delivery of all our services and solutions, across our suite of Software, energy Bureau and Energy Services, we have completed extensive COVID-19 business resilience and continuity planning.

This has enabled us to successfully move our operations to remote home working. We’re pleased to say that all our systems and processes have been tested and are working well, and we have continued to maintain our level of customer service.

Our Customer Success team, HelpDesk, Service Delivery, and Key Account Managers can all still be contacted in the same ways, and are here to support our customers in every way we can.

We will continue to follow Government advice as it develops to ensure our operations are in line with the latest guidance, and in the safest way possible.

Our team

We care deeply for the health and wellbeing of all our staff. Moving to home working allows us to continue supporting our customers safely.

In line with our principles as a Shared Employee Ownership business, we will continue to support our colleagues should they experience COVID-19 symptoms to receive full pay for the duration of their illness.

Finally, we would like to thank all our customers, colleagues and partners for their commitment, loyalty and hard work at this time. We are here to face this challenge together; please reach out to us for help and support over the phone on 01908 690018, via our website or on our social channels – LinkedIn, Twitter and Facebook – at any time.

Posted by TEAM on 25 March 2020
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