Cornwall Council recovers more than £61,000 from a water leak, thanks to TEAM

The TEAM Sigma software alerted us to the fact that we were spending £5,000 per month on water charges at the centre, considerably more than normal. We narrowed it down to a water leak and have spent more than 18-months trying to recover the charges for the supplier.

They claimed it was our responsibility because the leak was on our side of the water meter but after investigating, we found that it was, in fact, on their side of the boundary.

The council’s energy management team consists of just myself and I don’t have time to go through and check hundreds of utility bills every month. The council required someone with the skills and capacity like TEAM, to provide an outsourced bill validation and cost recovery service, which would allow be to concentrate on other energy projects.

TEAM alerted me to the change in consumption data and without them I wouldn’t have had time to keep chasing the water supplier to recuperate this money. It definitely pays to be persistent and I would urge other businesses to keep fighting for what is owed to them.