Over the last six-years TEAM Sigma has helped Greggs to identify hundreds of thousands of pounds worth of billing errors.
With over 1,700 shops, 9 regional bakeries and 20,000 employees who serve millions of customers each week, Greggs is the UK’s leading bakery food on the go retailer.
The energy team process thousands of gas and electricity invoices every month, as well as manually entering water bills every quarter.
Karen Butcher, Commercial Analyst at Greggs, uses TEAM Sigma on a daily basis. She said:
“We use it for a combination of things – one of the biggest factors is the bill validation tool, with over 1,700 sites we have a massive bill to check every month so having TEAM Sigma makes the process a lot easier and less time consuming. We use the software to identify billing errors, which allows us to save a considerable amount of money every year.”
Energy is the second biggest shop cost for Greggs after labour. Karen added…
“TEAM Sigma alerted us to the error and we managed to recuperate £150,000. If we hadn’t of picked up on this it would have had cost us an extra £30,000 per month for all three sites.”
The greatest benefit of using TEAM’s software for Greggs has been the management of bills and easy identification of potential overcharges from utility providers.
“It’s an invaluable piece of software and it makes my life a lot easier. I have a great working relationship with TEAM and if I ever need any help or have any questions about the software, someone is always available to help. I would highly recommend them,” said Karen