Ryan Protheroe has joined our outsourced bill validation and cost recovery service. His appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service.
Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for our customers.
As well as extensive industry experience gained through working for British Gas Business, where he was responsible for leading teams of up to 80 people, Ryan has an in-depth knowledge of utility bills, their billing elements and utility charge calculations.
Rob Webb, Bureau Operations Manager at TEAM, says:
Ryan brings a great deal of industry and operational experience to TEAM. He is exceptionally articulate in utility billing. His leadership and management experience will foster enhanced operational performance in the Recovery Team who he will lead to deliver maximised cost recoveries for our customers.
Ryan will be responsible for the team’s delivery of accurate and up-to-date bill query reporting, efficient query resolution and recovery rate optimisation.
Ryan Protheroe said:
Throughout my career I have become well versed in continuous improvement and driving change in the energy and financial services sectors. Not only am I looking forward to accelerating my experience in the energy sector, I’m looking forward to contributing to the TEAM’s transformation of their Bureau service through inspiring, motivating and leading a team of energy professionals.
The product and service roadmap continues to deliver improved efficiency and maximised cost assurances for our customers. Ryan’s experience in delivering robust commercial performance and his familiarity in the billing cycle processes underlines our promise to deliver high-quality service as set out in our mission “to help customers build a successful and optimised energy management service”.