Commercial relations leader joins our Bureau service

Anthony Smith has been the most recent addition to our outsourced data management, bill validation, and portfolio management service. This appointment will contribute to the continued transformation of our energy Bureau which sets out to deliver customer service excellence. Anthony has been employed to manage a number of customer relationships in line with our customer

Read more

How our energy Bureau has been transformed to work harder for you

How have our internal changes affected our outsourced Bureau service?

It’s been over 12 months since we undertook a business improvement project that included a thorough business process analysis of our Bureau services department. This analysis, coupled with the implementation of a management information tool and an increase to staff volume by 25%, led to significant improvements within the Bureau. A key part of this

Read more

What are the benefits of an energy bureau service?

Energy Bureau Service

There are multiple benefits for an organisation to use an energy bureau. Here are some of the benefits for handing over responsibility of your invoices and your finance reporting to an outsourced office. Maximised Cost Recovery The main motivation for organisations to outsource is financial savings. Whilst huge savings are not guaranteed, a bureau service

Read more

TEAM helped Hackney Council save more than £1.1 million in billing errors

Hackney Council - Hackney Service Centre

With the help of TEAM’s Outsourced Bill Validation Service, Hackney Council has recovered more than £1.1 million in billing errors. The authority is one of the largest employers in London and is committed to leading the way in the UK’s action on climate change. TEAM Bureau (Outsourced Bill Validation Service) receives all the authority’s gas

Read more