Utilities expert joins our Bureau Service

Ryan Protheroe has joined our outsourced bill validation and cost recovery service. His appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service. Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for our customers. As well as extensive industry experience

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New Operations Manager to lead our Bureau Service

Robert Webb, Operations Manager

Rob Webb recently joined TEAM to head up our newly restructured Energy Bureau service. He has been hired to deliver our primary focuses for the Bureau service which includes reinforcing data quality, boosting operational efficiency, and driving up cost recovery rates. Rob has spent the past few weeks working with the Bureau team and establishing

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TEAM recovers more than £165,000 in billing errors for Scottish Council

billing errors at Scottish Council

With the help of TEAM Bureau’s Outsourced Bill Validation Service, a large council based in Scotland has recovered just over £165,000 in billing errors since January 2017. TEAM Bureau receive and validate 700 of the council’s electricity bills per month. Molly Calvert, Query Administrator for TEAM Bureau, was first notified of an uncharacteristic increase in

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Cornwall Council saves £538,000 in billing errors

Cornwall Council

With the help of TEAM’s Outsourced Bill Validation Service, Cornwall Council has saved more than £538,000 over the last five years. The authority is one of the largest employers in Cornwall Council and is committed to leading the way in the UK’s action on climate change. The Council began working with TEAM Bureau (Outsourced Bill

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