New Relationship Manager to join TEAM

Chris Davies TEAM Service Delivery Manager

A newly appointed Service Delivery Manager for our outsourced energy management customers. Chris Davies has been employed by us to manage a number of customer relationships in line with our customer service strategy, supporting the ongoing growth of our energy Bureau. Chris has an energy industry background and 15 years’ experience in customer service. He

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Outsourcing energy management: getting it right for you

TEAM Bureau

Utilities can often make-up a significant part of a business’s budget. Costs can quickly mount when you take into consideration the additional outlay of operational overheads, stretched resources and increasing bills. As an energy services provider, in recent years we have seen a step-change in a growing number of organisations strategically choosing to outsource their

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New Operations Manager to lead our Bureau Service

Robert Webb, Operations Manager

Rob Webb recently joined TEAM to head up our newly restructured Energy Bureau service. He has been hired to deliver our primary focuses for the Bureau service which includes reinforcing data quality, boosting operational efficiency, and driving up cost recovery rates. Rob has spent the past few weeks working with the Bureau team and establishing

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What are the benefits of an energy bureau service?

Energy Bureau Service

There are multiple benefits for an organisation to use an energy bureau. Here are some of the benefits for handing over responsibility of your invoices and your finance reporting to an outsourced office. Maximised Cost Recovery The main motivation for organisations to outsource is financial savings. Whilst huge savings are not guaranteed, a bureau service

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Do you know if you are being overcharged due to billing errors?

Billing Errors

Domestic Energy customers are not alone in being overcharged due to billing errors According to a UK-based comparison site, around 1.3 million householders were overcharged by an average of £79 each by their suppliers. The biggest problem was that the customer meter readings didn’t match the billed amount, and a quarter of all customers said

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