Utilities expert joins our Bureau Service

Ryan Protheroe has joined our outsourced bill validation and cost recovery service. His appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service. Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for our customers. As well as extensive industry experience

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Outsourcing energy management: getting it right for you

TEAM Bureau

Utilities can often make-up a significant part of a business’s budget. Costs can quickly mount when you take into consideration the additional outlay of operational overheads, stretched resources and increasing bills. As an energy services provider, in recent years we have seen a step-change in a growing number of organisations strategically choosing to outsource their

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How our energy Bureau has been transformed to work harder for you

How have our internal changes affected our outsourced Bureau service?

It’s been over 12 months since we undertook a business improvement project that included a thorough business process analysis of our Bureau services department. This analysis, coupled with the implementation of a management information tool and an increase to staff volume by 25%, led to significant improvements within the Bureau. A key part of this

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Sigma’s evolutionary journey in 2018

Monitoring & Targeting

As we launch the 2019 roadmap for Sigma, now is a good time to reflect on the journey so far. When EDW Technology acquired TEAM in 2017, they promised to make significant changes for our flagship energy management software, Sigma. Release 10 In spring 2018, a major architectural update delivered a brand-new look Sigma with

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How energy surveys and data validation can help your business

Energy Surveys and Data Validation

Energy surveys and data validation can both have a positive effect on managing your energy usage as well as your budget. These can be completed as a one off, or as part of a regular programme, depending on your objectives. An energy survey alone can identify existing and potential issues relating to energy usage. A

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New Key Account Manager joins our growing Sales team

Dean Noden, Key Account Manager

New industry expert joins our sales team picking up the Midlands region. Dean Noden has been involved with the Energy Industry for 20 years and in the last 10 years has worked specifically in the Energy Management Sector. Dean comes to us from our competitor eSight Energy Ltd where he worked for 5 years. Pete

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Brand new and efficient working space for TEAM’s Bureau and Consultancy

TEAM Energy at refurbed offices

After a few months of working in a temporary office, Energy Bureau staff and the Energy Consultants have moved into their brand-new office space. After EDW Technology acquired TEAM 12 months ago, some of the departments moved into EDW’s office in Knowlhill. This made way to reconfiguring and renovating the old TEAM office to provide

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Integration a first step

Energy in Buildings & Industry (Eibi) June 2018

Energy in Buildings & Industry’s editor, Mark Thrower, recently interviewed TEAM’s CEO, Simon Miles, for their regular “View from the top” feature. They talked about EDW’s takeover of TEAM, the integration of two businesses and the ambition for the future. Read the full article

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New Business Intelligence Solution

New Business Intelligence Solution

Powering Our Utility Bill Recovery Performance A new management information system has gone live at TEAM. TEAM Energy has implemented an innovative Bureau Service Management Information (BSMI) solution to help the management team use data and knowledge to drive performance, quality and enable smarter and quicker business decisions. The solution was delivered by creating a

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TEAM recovers more than £165,000 in billing errors for Scottish Council

billing errors at Scottish Council

With the help of TEAM Bureau’s Outsourced Bill Validation Service, a large council based in Scotland has recovered just over £165,000 in billing errors since January 2017. TEAM Bureau receive and validate 700 of the council’s electricity bills per month. Molly Calvert, Query Administrator for TEAM Bureau, was first notified of an uncharacteristic increase in

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Do you know if you are being overcharged due to billing errors?

Billing Errors

Domestic Energy customers are not alone in being overcharged due to billing errors According to a UK-based comparison site, around 1.3 million householders were overcharged by an average of £79 each by their suppliers. The biggest problem was that the customer meter readings didn’t match the billed amount, and a quarter of all customers said

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TEAM helped Hackney Council save more than £1.1 million in billing errors

Hackney Council - Hackney Service Centre

With the help of TEAM’s Outsourced Bill Validation Service, Hackney Council has recovered more than £1.1 million in billing errors. The authority is one of the largest employers in London and is committed to leading the way in the UK’s action on climate change. TEAM Bureau (Outsourced Bill Validation Service) receives all the authority’s gas

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Cornwall Council saves £538,000 in billing errors

Cornwall Council

With the help of TEAM’s Outsourced Bill Validation Service, Cornwall Council has saved more than £538,000 over the last five years. The authority is one of the largest employers in Cornwall Council and is committed to leading the way in the UK’s action on climate change. The Council began working with TEAM Bureau (Outsourced Bill

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Tarmac One of the Greenest Companies in the Construction Sector

Tarmac

TEAM customer Tarmac is fast becoming one of the greenest companies in the construction sector as it strives to reduce its impact on the environment. In its 2015 Sustainability Report released last week the construction firm states that it is making “good progress” towards its 2020 target of a 37% reduction in carbon emissions from

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How to Manage Your Utility Supplier

Manage your utility supplier course

How to Manage Your Utility Supplier course is a UK first and is designed by our in-house team of experts to provide you with the knowledge and confidence you need to manage your energy supplier..

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TEAM helps Greggs to identify hundreds of thousands of pounds in billing errors

Greggs Plc

Over the last six-years TEAM Sigma has helped Greggs to identify hundreds of thousands of pounds worth of billing errors. With over 1,700 shops, 9 regional bakeries and 20,000 employees who serve millions of customers each week, Greggs is the UK’s leading bakery food on the go retailer. Greggs introduced TEAM’s Sigma Software to monitor

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Hints and Tips Webinar Validators Second Broadcast

Kim Gower Software Trainer

A bill validator is a simple set of defined rules that are checked against a sigma bill producing a pass/fail result… Find out how to set up a validator in TEAM’s Sigma Software

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Hints and Tips Webinar Validators

Kim Gower Software Trainer

A bill validator is a simple set of defined rules that are checked against a sigma bill producing a pass/fail result… Find out how to set up a validator in TEAM’s Sigma Software

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Understanding P272

Capacity Market Support

P272 is a regulatory change which alters the way business energy use is metered and billed. TEAM’s Bureau Manager, Scott Tomsett, explains more… All electricity suppliers have a P272 regulatory obligation directed by Ofgem to change the way customers with Profile Classes of 05 to 08 meters are billed. These changes must be made by

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Hints n Tips Webinar – Query Mangement

With TEAM’s Hints n Tips webinars, learn how to log supplier queries, view, update and close them once they have been resolved. New for 2016, TEAM is launching a series of Hints n Tips webinars to help TEAM customers make the most of TEAM’s Sigma Software. About the Hints n Tips Webinar Series Covering a

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How to Manage Your Utility Supplier

Manage your utility supplier course

How to Manage Your Utility Supplier course is a UK first and is designed by our in-house team of experts to provide you with the knowledge and confidence you need to manage your energy supplier.. Register before 20th Feb to receive your £50 discount

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Do you know how to manage your utility supplier effectively?

Manage your utility supplier course

The How to Manage your Utility Supplier training course is designed to help businesses manage their utilities and has been launched in the UK. Businesses aiming to reduce their energy bills are being invited to attend the “How to Manage Your Utility Supplier” course on Wednesday 15th June in Milton Keynes. The Manage your Utility

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Do you know how to manage your utility supplier?

Manage your utility supplier course

TEAM’s Bureau Manager Scott Tomsett explains how a unique training course could help many businesses reduce their energy bills and manage their suppliers. Thousands of UK businesses are battling against their energy suppliers, with common complaints ranging from providers issuing incorrect bills to confusion over complex tariffs. Understanding an energy bill can often be confusing

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Customer Focus – Teesside University

Teesside University

Teesside University makes major savings thanks to TEAM Over the last 6-years Sigma Software has helped Teesside University identify hundreds of thousands of pounds in energy savings. The university uses  Sigma monitoring and targeting Software to help manage their billing data, AMR data and to create analysis reports. They upload their meter reads through AMR

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Customer Focus – Birmingham Airport

Birmingham Airport

Despite substantial expansion and rising passenger numbers in recent years Birmingham Airport has managed to reduce their overall energy consumption. A major part of identifying excess consumption has been the Sigma Energy Management Software, which the airport uses to turn vast amounts of raw data into meaningful energy management data. Birmingham Airport is the third

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Customer Focus – Bill Anderson, Energy Officer, The Moray Council

Bill Anderson, Energy Officer, The Moray Council

Being tasked with driving down a council’s energy consumption, cutting carbon emissions and, ultimately, reducing its annual spend, is no mean feat. We caught up with Bill Anderson, Energy Officer at The Moray Council, to find out how he has managed to achieve all of the above. The Moray Council has a large and diverse

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TEAM welcomes BT as a New Customer

BT

We are delighted to welcome BT as a new software customer. BT has introduced TEAM Sigma Cloud (Hosted Services) across its UK estate to help validate bills and manage cost recoveries. The company processes in excess of a million invoices every year and is one of the biggest energy consumers in the UK. TEAM Sigma

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TEAM helps reduce energy billing disputes amongst tenants

Energy Saving Opportunity (ESOS) Scheme

Ellen Salazar explains how TEAM can help reduce disputes relating to energy billing charges between landlords and tenants. Many organisations who own or manage multiple or multi-let properties, claim that their energy billing system frequently causes problems and can be very time consuming. Landlords are being left out-of-pocket and conflicts relating to energy charges are

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Customer Focus – Jim Graves

TEAM Software user Jim Graves

TEAM caught up with Jim Graves who has been using Sigma Energy Management Software– for over 25 years. With extensive experience as Norwich Health Authority’s former Energy Manager, he now runs an eponymous energy management consultancy that is contracted by the East of England Ambulance Service. Up until a few years ago Jim’s services also

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Give yourself the competitive advantage with electronic billing

Paul Martin

In a bid to increase their chances of winning and retaining customers many suppliers are looking to provide industry standard EDI (Electronic Data Interchange) billing, which is where TEAM can help. TEAM’s Managing Director Paul Martin explains why electronic utility billing or EDI can be a major customer retention tool. “The ability of a supplier

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TEAM encourages water suppliers to provide EDI billing to the UK industry standard

Water eBilling

TEAM looks at Government plans for the water industry in England and explains why electronic billing to the UK Utility Billing Standard is the way forward. In just over a years’ time the Government will introduce new regulations to the water market in England. Under the proposals, which have been published for pre-legislative scrutiny, all

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Give yourself the competitive advantage with Tradacoms Standard electronic utility billing

Paul Martin

The water market in England is changing, it will mean for the first time that all businesses, as well as public sector organisations, will be in a position to choose their supplier of water. The changes, which are set to be introduced in April 2017, will kick off a nationwide competitive market. In a bid

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Dorset HealthCare move to TEAM Bureau

Small NHS logo

Dorset HealthCare has chosen TEAM Bureau for outsourced Utility Bill Validation. Building on the successful history of using TEAM Sigma software since 2008, Dorset HealthCare University NHS Foundation Trust has selected the TEAM Energy Bureau for outsourced utility bill validation and cost recovery services. Leading supplier of carbon and energy management solutions TEAM, will be

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Somerset County Council saves £8,000 per year thanks to TEAM

Sigma Energy Viewer used by Somerset County Council

Somerset County Council has made savings of £8,000 per year thanks to TEAM’s Sigma Energy Viewer, The saving was identified after TEAM’s Sigma Energy Viewer helped to identify a water leak in the main council building. Abigail Lamberti, Energy Manager for Somerset County Council, said she was delighted with the savings. She said: “Using the

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Four new NHS Trusts join TEAM Bureau

NHS Trusts join TEAM's Bureau Services

We are delighted to welcome four new NHS Trusts who have chosen TEAM to manage their entire end to end utility bill processing. The following NHS Trusts; Tees, Esk and Wear Valleys NHS Trust, Greater Manchester West Mental Health NHS Foundation Trust, South Staffordshire & Shropshire Healthcare NHS Foundation Trust and Aintree University Hospital, have come

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What is your energy issue?

Energy Live News

What are the energy issues affecting your business right now? Energy issues affect every of our customers. In this short video montage taken from TEAM’s 27th User Group Conference in Milton Keynes last November, TEAM customers Greggs, Lancashire County Council, Somerset County Council and DW Sports discuss the issues that are affecting their businesses right

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TEAM launches Sigma Importing Agent for simple BEMS data transfer

New Sigma Importing Agent for simple BEMS data transfer The new Sigma Importing Agent is designed to simplify the transfer of data from a Building Energy Management System (BEMS) or any other system into a Sigma Database. Specifically developed for organisations using TEAM’s Hosted or Bureau Services this enables you to utilise your interval data

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Meet TEAM at The Energy Management Exhibition (EMEX) 2015

The Energy Management Exhibition (EMEX)

Meet TEAM EMEX 2015 When: 11 – 12 November 2015 | Where: Excel London | Stand Number: F40 Energy Management Exhibition (EMEX) 2015, the leading energy management exhibition for everyone who wants to reduce their organisations energy consumption is where TEAM will be attending in November TEAM will be showcasing our full range of energy

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What we did in 2014 and what’s planned for 2015

Paul Martin Managing Director at TEAM I hope you are all looking forward to the festive period ahead and back over a successful year 2014. At TEAM we have had a great year with a multitude of improvements to the Sigma Software including the launch of our free Sigma Energy Viewer, allowing you to share

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TEAM Customer Survey 2014 Winner Announced

TEAM Customer Survey 2014

It is our pleasure to announce that Dani Ridout, Business Support Manager at Reading Borough Council is the winner of the TEAM customer satisfaction survey prize draw 2014. Over 100 TEAM Software, Energy Bureau and Energy Consultancy customers took part in this year’s survey. From all the completed surveys, Dani was drawn as the winner

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Signs you need an Energy Bureau Service

An Energy Bureau is something that can bring multiple benefits to an organisation – having the bills handled by an outsourced office, taking away the responsibility of querying invoices, having energy & finance reporting completed on your behalf. Often clients find that once the system is in place and fully integrated to their own ways

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Who needs fuel card validation?

Fuel cards – simple, aren’t they?  Used by companies to make the transactional process of buying fuel easier for fleet cars, you know that you are getting the fuel at the price you have agreed.  Simple!  But then, isn’t that the same concept as utilities – procure & pay?  And from experience within the energy

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Energy Management just got simpler with the Sigma Energy Viewer

Sigma Energy Viewer

TEAM is pleased to announce the development of our new Sigma Energy Viewer. Having listened to customer feedback and needs, we identified an area whereby we could provide an enhanced user experience. The Sigma Energy Viewer has been designed as a streamlined way to access data from your Sigma Energy Management Software. Similar to the

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Using the Sigma Mobile Application

TEAM Sigma Mobile Data Entry App

“Using the Sigma Mobile Application” Whilst carrying out a number of site visits recently I got the opportunity to try out the new Sigma Mobile Application. As a Display Energy Certificate (DEC) Assessor, it is important that I always have consumption data I can trust, therefore during my site visits I always take meter readings

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Three easy steps to a tidy energy database

Don’t let your database run away with you. It’s easy to put off updating data and basic admin database tasks that you can do later. But a database needs a new breath of life every so often. It’s important to step back and look at what you’ve got, and how and where you’re adding to

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2013 at TEAM in a nutshell

Paul Martin

We are looking forward to 2014 and working with you throughout the upcoming year. Last year’s launches Over the last year at TEAM we have seen several new product releases shaped by UK based regulation changes and requests from our customers. We also launched our Project Tracking & M+V software and version 8 of the

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TEAM Regional Support Groups off to a flying start

Andrea Shoel, Business Development Manager

TEAM Regional Support Groups 2015 This week has seen the start of our annual series of TEAM Regional Support Groups. These are free to attend events hosted by our TEAM Directors, software experts, customer guest speakers and our Customer Account Managers. Packed with all the latest information and updates of our energy and carbon management

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Is your energy dashboard up to the challenge?

Paul Martin

Is your energy dashboard up to the challenge? Over the past year there has been an astonishing number of new entrants to the energy and carbon software market placing energy web dashboards at the forefront of their marketing efforts. Many new dashboard applications are launched claiming to be much more effective in creating energy awareness

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