In the past 12 months, we have saved our customers over £3.6m in utility billing errors.
TEAM’s outsourced bill validation bureau service removes the administration time customers need to process and check utility bills. TEAM’s Energy Bureau will liaise with utility suppliers on behalf of our customers to ensure the smooth running and accuracy of charges across multiple accounts and sites.
The key features of our bill validation and cost recovery service include:
As part of TEAM’s bureau service, each customer receives a regular service report providing a comprehensive overview of the service, database quality and recovery performance.
The Bureau Service Delivery Report (SDR) is generated monthly and contains charts and statistics relevant to the 12 completed months prior to the current date. Information includes rolling annual performance, potential and realised savings and an overview of the recovery queries. The SDR aims to provide ultimate service transparency.
The bill validation and cost recovery service is tailored to meet your organisations individual requirements. To find out more about our Energy Bureau Service contact us or call 01908 690018.
If you are an NHS Trust or a public-sector organisation you can access TEAM’s Energy Bureau Services through the Shared Business Services (SBS) Framework Agreement for “Bill Validation and Cost Recovery Services”.
TEAM’s Bureau service work closely with our in-house finance team, validating over 2000 bills a month across 400 sites. So far they have helped us save close to £500,000, which has had a big impact on our business.
Brian Troddyn, Carbon Energy Officer, Scottish Fire and Rescue Service