Caitlin Barker

Energy Services Delivery Manager

Caitlin started working in the utilities industry straight from school in 2012 and accomplished a solid career in the water industry through passion, a strong work ethic, and personable skills. Her customer service experience developed her into a Network Managerial role where she expanded her skill set.

As well as embedding operational processes throughout her career, Caitlin has developed teams of high-performing technicians and customer service professionals, earning the respect from the people she has worked with and led.

Coming from a different sector, Caitlin offers a wealth of knowledge and skills, along with a different perspective to contribute to our products and services.

Expertise
  • Customer service delivery and stakeholder and project management
  • Water industry knowledge
  • Comprehensive CMEX knowledge of up-to-date OFWAT regulations
  • ILM distinction in management
Experience
  • Process Improvement – creating and changing new processes to increase customer satisfaction
  • Extensive knowledge of meters and meter read calculations
  • 8-years customer service experience

Learn about our Consultants and their expertise