Greg Armstrong

Head of Customer Success

MEng

Greg is a visionary leader with extensive experience in customer relationship management, business change and success strategies. His expertise lies in developing and implementing programmes that enhance customer engagement and loyalty. Greg’s strategic thinking and innovative approach have led to transformative customer success outcomes in his roles.

His passion for delivering exceptional service aligns with TEAM Energy’s commitment to not only meet but exceed customer expectations. Greg’s leadership fosters a culture of excellence and innovation within the customer success team.

As the head of the Customer Success department, Greg ensures that TEAM’s customers receive unparalleled support and service. His dedication to customer advocacy and his ability to inspire teams is instrumental in enhancing customer satisfaction and loyalty.

Greg’s wealth of knowledge in carbon and energy management, coupled with his customer-first mindset, drives TEAM’s continued growth and success.

Expertise

• Utility pricing and billing for revenue assurance
• Tenant Billing – Strategy, methodology, business process design and Implementation
• Energy Management – Designing, building and maintaining estate energy databases
• Change Management and Communication
• Business Analysis and Business Process Modelling
• Process Improvement and Cost Benefit Analysis
• Systems Development, integration and solution implementation
• Project Management and collaboration

Experience

• Detailed knowledge of the UK Electricity Network
• Six Sigma Certified in Process Improvement
• ILM Certified in Leadership and Change Management
• TOGAF Certified in Enterprise Architecture
• ISEB Certified in Business Analysis
• Bristol University Certified in Aeronautical Engineering (MEng)