Customer Support

How We Deliver Exceptional Support

At TEAM Energy, our customer support services are delivered by a dedicated Professional Services team made up of experienced energy experts, consultants, business analysts, IT technicians and helpdesk analysts. This multidisciplinary team works collaboratively to ensure that every customer receives tailored, insightful, and efficient support. Whether it is resolving technical queries, creating bespoke reports, creating a sustainability reporting automated framework, designing and supporting your Sigma onboarding, or helping you get the most from our solutions, our team is committed to delivering excellence at every step. With deep industry knowledge and a customer-first approach, we are here to empower your energy journey.

Sigma HelpDesk 

The HelpDesk serves as a single point of contact for customer related Sigma application information requests, guidance and problem management. The team are available Monday to Friday from 08:00 to 18:00.

To log a request you can do so online via the HelpDesk portal and the team will respond within 20 minutes. Or you can call on 01908 041501, selecting option 3.

Online User Manual 

You can also find help on the Sigma Online User Manual, here you can find a number of resources including guides and videos to help with your Sigma queries.

Training Videos 

You can access a wide range of training videos demonstrating how to use Sigma via our Online User Manual.

Training 

If you would prefer 1-2-1 support,we can arrange training including bespoke sessions to be held either online, onsite or at our Milton Keynes facility. Contact your account manager for more information.

Bureau Service Customers

For all Bureau enquiries please contact the team directly. You can do this by reaching out to your dedicated Service Delivery Manager on email or by calling the Bureau phone line on 01908 950020 and selecting option 1. Your Service Delivery Manager has access to your customer portal, and will be able to provide guidance and support on your query.

All supplier utility bill enquiries should also be directed to the Bureau team on same number, selecting option 2.

Energy Services Customers

If you have a query regarding your energy service delivery, then you can contact the team directly on 01908 905020 selecting option 3.

Reach out to your Account Manager

Our expert account management team are here to ensure that you are gaining the maximum benefit from our products and services. 

 
NameRole PhoneEmail
Pete MorrellSales Manager07739 575869[email protected]
Darren WeekesBusiness Development Manager07739 575870[email protected]
Geoff BlytheBusiness Development Manager07714 132943[email protected]
Luther ChanCustomer Account Manager07593437324[email protected]
Michelle ManganCustomer Account Manager

01908 353325 

Extension: 220

[email protected]

Power to make change

We believe that people power can change the world. We are here to help you have a positive impact on the planet. Together we can make a difference.

Becoming Net Zero

Leading by example, we became carbon neutral in 2023 and are committed to achieving net zero business emissions by 2030.

Discover our strategy

Employee Ownership

As an Employee Ownership Trust we embrace the three pillars of good communication, governance and leadership, putting our people first.

Who is TEAM Energy?

We will be by your side

Staying at the forefront of industry, we embrace and drive change, delivering solutions at pace and scale to meet the modern challenges of energy and sustainability.

Meet our people