Customer Support

For all Bureau enquiries please contact the team directly. You can do this by reaching out to your dedicated Service Delivery Manager on email or by calling the Bureau phone line on 01908 950020 and selecting option 1. Your Service Delivery Manager has access to your customer portal, and will be able to provide guidance and support on your query.

All supplier utility bill enquiries should also be directed to the Bureau team on same number, selecting option 2.

Energy Services Customers

Managing consultancy, certification and compliance projects often involves sharing data, supporting evidence and other documentation. Our secure Customer Portal makes this process as simple, efficient and transparent as possible.

Whether you are supporting an ESOS assessment, delivery of DECs (Display Energy Certificates), annual SECR reporting, a carbon reduction programme, energy auditing project or another TEAM Energy service, the portal provides a single secure location to submit information, upload documents and track progress.

Why Use the Customer Portal?

Simple and Easy to Use

Access a guided online workspace that clearly explains the information and documents required for your project, helping you provide the right data first time.

Save Time

Answer questions quickly online, upload files securely and respond to information requests in one place – removing confusing email exchanges and avoiding duplicate requests.

Step-by-Step Guidance

Clear instructions, checklists and prompts help you understand exactly what is needed, making the information gathering process quicker and less stressful.

Secure Document Exchange

Upload sensitive business information through a dedicated secure portal rather than sending files by email with no annoying files file size limits. Access is controlled and information is shared only with authorised project participants.

Track Progress

See outstanding actions, completed submissions and project requirements in one location, making it easy to understand what has been provided and what remains outstanding.

Receive Helpful Reminders

Automated notifications help keep projects moving by providing reminders about outstanding actions and upcoming deadlines.

Access Anytime, Anywhere

The portal can be accessed online whenever it is convenient for you, allowing your team to collaborate and contribute information as required.

How It Works

1. Receive an email invitation from TEAM Energy.
2. Log in securely to your dedicated customer portal.
3. Review the guidance and information requirements.
4. Upload data and supporting documents and submit responses online.
5. Track progress and complete any outstanding actions.
6. Work with our consultants through a secure, structured process until project completion.

Security You Can Trust

Protecting customer information is a priority for TEAM Energy. The Customer Portal provides a secure environment for exchanging project information, supporting evidence and documentation, helping to reduce the risks associated with sharing sensitive files through traditional email systems.

TEAM Energy is independently certified to ISO 27001, the internationally recognised standard for Information Security Management, and holds Cyber Essentials Plus certification. These accreditations demonstrate our commitment to maintaining robust security controls and best practices for protecting customer information.

Access to portal workspaces is restricted to authorised users, ensuring project information is shared only with those directly involved in delivering your service. By providing a dedicated portal for information requests, document submission and project collaboration, customers benefit from a more secure, controlled and transparent way to manage consultancy, certification and compliance activities.

Whether you are submitting energy data, compliance evidence, certification documentation or project information, the TEAM Energy Customer Portal provides a secure and reliable environment for managing information throughout the lifecycle of your project, giving you confidence that your data is being handled in line with recognised information security standards.

Need Help Accessing the Portal?

 If you have received an invitation to the TEAM Energy Customer Portal and need any assistance, please call the Energy Services team on 01908 905020 and select Option 3. We can help with portal access, document uploads, information requests, project requirements and any questions relating to your consultancy, certification or compliance service.

Access Customer Portal

Reach out to your Account Manager

Our expert account management team are here to ensure that you are gaining the maximum benefit from our products and services.