A newly appointed Service Delivery Manager for our outsourced energy management customers.
Chris Davies has been employed by us to manage a number of customer relationships in line with our customer service strategy, supporting the ongoing growth of our energy Bureau.
Chris has an energy industry background and 15 years’ experience in customer service. He joins us from LSI Energy where he was a Corporate Account Manager helping customers identify and realise their energy goals.
Prior to this, Chris worked as a Relationship Manager at Corona Energy providing bespoke customer services to a growing portfolio of SMEs. He also worked as an Account Manager ensuring quality energy contract checks for businesses.
He has proven experience in embedding new business processes to enhance energy efficiencies and reporting and integrating new legislation into his working processes.
Rob Webb, Bureau Operations Manager, says:
Chris will be a great addition to the Bureau having gained first class customer relationship and energy management experience throughout his career. His commitment to creating bespoke plans and services to customers to suit their variable needs will set him well to manage a range of our customers portfolios and databases, deliver efficient on and off-boarding, and manage customer communications with confidence.
Chris will be one of the principal contacts for our Bureau customers. As Service Delivery Manager, he will be responsible for coordinating the management of customer’s energy portfolio and providing insights about their energy consumption, cost, trends and potential savings on a regular basis.
Chris Davies said:
I’m really excited about joining TEAM. Over the years I’ve developed an exceptional understanding of the energy industry’s customer needs. I am dedicated to delivering quality services and am motivated to achieve outstanding results through building open and positive relationships with people.
Our product and service roadmap continues to deliver improved efficiency and maximised cost assurances for customers. Chris’s experience in working towards corporate customer goals and establishing energy requirements for a variety of businesses will support a high-quality service as set out in our mission “to help customers build a successful and optimised energy management service”.