New portal provides customers with a secure, streamlined way to share project information, upload documentation and collaborate with consultants across energy, carbon and building compliance projects.
TEAM Energy has launched a new secure Customer Portal designed to make it easier for organisations to manage the information and documentation required for energy consultancy, compliance and certification projects.
The portal provides customers with a dedicated online workspace where project information, supporting evidence and documentation can be shared securely with TEAM Energy consultants delivering energy management services, energy consultancy, and compliance projects. It has been introduced to improve the customer experience across a wide range of services delivered by the company’s commercial energy consultants and building energy consultants.
Supporting Energy Consultancy Projects
Energy consultancy projects often involve the collection and analysis of operational, building and energy consumption data. The portal provides customers with a structured way to provide information to consultants while maintaining visibility of project requirements and outstanding actions.
The portal may be used across a range of services delivered by TEAM Energy’s commercial energy consultants and specialists providing energy management services, including:
- ESOS assessments
- SECR reporting support
- Carbon reduction planning
- Carbon and energy reporting projects
- Net Zero programmes
- Energy management consultancy
- Energy data management services
- ISO 50001 programmes
- Sustainability reporting initiatives.
By providing clear information requests and guidance, the portal helps customers understand what information is required and when it is needed, reducing uncertainty and helping projects progress efficiently.
Designed for Building Energy Compliance and Certification Projects
Many projects undertaken by TEAM Energy’s building energy consultants and compliance specialists require the collection of technical information relating to buildings, assets and energy performance.
The Customer Portal can support information gathering for services such as:
- Display Energy Certificates (DECs)
- Energy Performance Certificates (EPCs)
- TM44 Air Conditioning Inspections
- Building energy audits.
Customers are provided with clear instructions and supporting guidance, helping ensure that relevant documentation can be supplied through a consistent and secure process.
A Simpler Customer Experience
The portal has been designed to provide customers using TEAM Energy’s energy management services, consultancy and compliance solutions with a simple, intuitive and transparent way to manage project information.
Key benefits include:
- Secure online document submission
- Clear, step-by-step guidance
- Centralised project information
- Automated reminders and notifications
- Visibility of project progress
- Reduced reliance on email attachments
- Access from any location or device.
Rather than managing multiple emails, with annoying file size limits, and document exchanges, customers can access a single workspace where requirements, information requests and submitted documentation are organised in one place.
Security You Can Trust
Protecting customer information is a priority for TEAM Energy.
The Customer Portal provides a secure environment for exchanging project information, supporting evidence and documentation, helping to reduce the risks associated with sharing sensitive files through traditional email systems.
TEAM Energy is independently certified to ISO 27001, the internationally recognised standard for Information Security Management, and holds Cyber Essentials Plus certification. These accreditations demonstrate the organisation’s commitment to maintaining robust security controls and recognised best practices for protecting customer information.
Access to portal workspaces is restricted to authorised users, ensuring project information is shared only with those directly involved in delivering the relevant service.
Whether customers are providing operational energy data for an ESOS assessment, supporting evidence for an energy management programme or documentation for a building compliance project, the portal provides a secure and controlled environment for managing information throughout the project lifecycle.
Improving Information Management Across Energy Projects
The launch of the Customer Portal forms part of TEAM Energy’s ongoing investment in digital tools that help customers engage more effectively with projects delivered by its commercial energy consultants, building energy consultants and teams providing energy management services.
By providing a dedicated location for information requests, documentation and project collaboration, the portal supports a more structured approach to information gathering while improving visibility for customers throughout the process.
As energy and sustainability projects continue to rely on accurate information and supporting evidence, secure digital solutions such as the Customer Portal can play an important role in helping organisations manage project requirements efficiently and securely.
Need Help Accessing the Portal?
If you have received an invitation to the TEAM Energy Customer Portal and require assistance, please contact the Energy Services team on 01908 905020 and select Option 3.
Whether you need help accessing the portal, understanding the information required for your project, uploading documents, responding to information requests or tracking the progress of your submission, our team will be happy to assist.
You can access the portal here: