Experienced customer specialist Amanda Roberts, joins our expanding Bureau department to aid in the delivery of our specialised outsource services. An expert in performance management and development, Amanda has worked in the utilities and facilities industry for over 18 years, maintaining high levels of customer service in line with business requirements and nurturing client relationships. […]
Anthony Smith has been the most recent addition to our outsourced data management, bill validation, and portfolio management service. This appointment will contribute to the continued transformation of our energy Bureau which sets out to deliver customer service excellence. Anthony has been employed to manage a number of customer relationships in line with our customer […]
It’s true that people use an outsourced energy bureau to maximise their cost recoveries. Our customers recover five times more on average than the cost of the service. A typical service that we provide includes managing, checking and processing your utility bills, verifying your energy data, and negotiating with utility suppliers for cost recoveries. But […]
It’s been over 12 months since we undertook a business improvement project that included a thorough business process analysis of our Bureau services department. This analysis, coupled with the implementation of a management information tool and an increase to staff volume by 25%, led to significant improvements within the Bureau. A key part of this […]
There are multiple benefits for an organisation to use an energy bureau. Here are some of the benefits for handing over responsibility of your invoices and your finance reporting to an outsourced office. Maximised Cost Recovery The main motivation for organisations to outsource is financial savings. Whilst huge savings are not guaranteed, a bureau service […]
With the help of TEAM’s Outsourced Bill Validation Service, Hackney Council has recovered more than £1.1 million in billing errors. The authority is one of the largest employers in London and is committed to leading the way in the UK’s action on climate change. TEAM Bureau (Outsourced Bill Validation Service) receives all the authority’s gas […]
